Common Questions, Straight Answers
This is a starter FAQ page for the site. It covers the questions homeowners usually ask first about scope, timing, warranty, and how projects are managed.
Quotations & Estimates
Learn how to request a quotation or estimate, what information to provide, and what to expect during the planning stage before work begins. This section explains the first steps of the process, from initial contact and project review to estimate preparation, quotation details, and scheduling.
How do I request a quotation or estimate?
You can request a quotation or estimate by filling out the quotation form on our website, sending us photos of the project, and providing the property address along with a short description of the work required. In many cases, this gives our team enough information to begin the review and determine the next step. You can submit your request directly through https://tmforcontracting.com/#contact . You may also contact us by phone at 800-430-0555 or by email at info@tmforcontracting.com
Can I get an estimate without an in-person visit?
For many projects, yes. A short phone call or online meeting, combined with photos and basic project details, may be enough for us to provide a preliminary estimate or a practical budget range before confirming whether a site visit is required. You can reserve an online or physical appointment through https://tmforcontracting.com/online-estimate , or contact us by phone at 800-430-0555 or by email at info@tmforcontracting.com
Do you help define the scope if I am not fully sure what I need yet?
Absolutely. We can meet online or in person to assess the situation and talk through the technical details. You can also reach out through the “Contact Us” form at https://tmforcontracting.com/#contact-contact by sharing your name, phone number, and any questions. With our experience and knowledge of construction codes, we’ll walk through possible solutions, outline the costs for each option, and help you decide before we prepare a detailed quotation.
What information should I send to receive a more accurate quotation?
To get an accurate quotation, we need to review the project details together. You can: *Reserve an online appointment (Let’s Meet) through our website: https://tmforcontracting.com/online-estimate. *Book a physical appointment using the same link. *Call us at 800-430-0555 or email us at info@tmforcontracting.com *Submit a “Request a Quote” through the Contact Us section: https://tmforcontracting.com/#contact . In that form, please include your name, email, phone number, project address, and attach photos or drawings so we have enough information to prepare a specific quote. After we meet online or in person, we can finalize an accurate quotation based on dimensions and what we see.
What is the difference between an estimate and a formal quotation?
An estimate is a ballpark figure based on our experience and similar projects we’ve completed. It gives you a sense of whether the project fits within your budget. A quotation, on the other hand, is a firm, contract-level price. It spells out exactly what the project will cost. If we encounter unforeseen issues, we take responsibility for what’s included in that quote. The amount won’t change unless you request additional work or different finishes.
How long is your quotation valid?
Unless otherwise stated in the document, our quotations are generally issued with a limited validity period. Most of the time, this validity period is between 15 and 25 days. The exact validity period is indicated directly on the quotation and may vary depending on market conditions, material pricing, project timing, and scope.
What happens after I accept the quotation?
First, you confirm the quotation by email so we have your approval on record. Once we receive that confirmation, we’ll send you a payment link for any required advance deposit. After you complete the payment, your file is transferred to our technical team or the project lead responsible for your job. They’ll contact you, confirm details, and add you to the schedule. We’ll let you know exactly which day we plan to start.
Do your quotations include everything needed for the project?
Yes. Our quotations typically cover everything from start to finish—site preparation, protecting your belongings, completing all phases of the work, and returning the area to you once everything is done. You simply provide access to the site, and we handle the rest. If there’s anything not included—like specific accessories or unusual items—we’ll clearly note those exclusions in the quotation before you approve it.
Can the price change after the quotation is issued?
Based on the scope defined in the quotation, the price does not change. The only time the price would be adjusted is if you add new work to the scope or request changes to materials, accessories, or product quality. In that case, you can either cover the difference or supply the items yourself. Otherwise, we do everything we can to keep the price stable so you’re happy and satisfied with our work.
How long does it take to receive a quotation after my request?
Once we have all the necessary information, we typically prepare your quotation within 24 to 48 working hours. Our goal is to deliver it as quickly as possible so you can get the answers you need.
What’s the typical timeline from accepting the quotation to starting the work?
After you confirm the quotation, we add your project to our schedule. Typically, it takes about two to four weeks to begin, depending on our current list and how quickly you confirm. Smaller projects—those under three days—can sometimes be slotted in sooner, while larger projects may take a bit longer. It’s first-come, first-served, so timing depends on when you confirm and where your project fits in our queue.
On-Site Work & Progress Updates
Find out what happens once we start your project—how we organize our teams, communicate daily progress, share photos, and ensure you’re informed every step of the way. This section explains what you can expect on-site, how we handle coordination, and how we keep you updated throughout the work.
Do you manage the whole project from start to finish?
Yes. We handle everything in-house from A to Z with our full-time, trained professionals. We don’t rely on subcontractors for general work, ensuring quality, cost control, and clear communication. By law, we must subcontract licensed electricians, plumbers, and HVAC specialists, and we also use a manufacturer-approved installer for windows and doors to protect your warranty. We coordinate these trades for you and remain on-site to oversee their work, so you don’t have to do anything. You’ll also have a dedicated project manager from the first day to the final walkthrough, and you can reach them anytime.
Do you take care of permits and planning?
Permit requirements vary by province and municipality. In Québec, homeowners typically handle their own permits, and in Ontario, the contractor often applies on the client’s behalf. We’ll guide you through the process and provide the necessary documentation. However, permit fees, approvals, and any changes or rejections are entirely separate from our contract. We’re not responsible for decisions made by the city or for permits required by licensed subcontractors, such as electrical, plumbing, HVAC, or manufacturer-warrantied windows and doors. We coordinate with these specialists, but any permit issues for those trades remain between the client and the relevant authority.
Will I have a dedicated contact during the project, and how can I reach them?
Yes. The same person who visited you and provided your initial quote will usually be your dedicated project manager. They’ll oversee every aspect of your project from start to finish, coordinating the crew, managing materials, and keeping you informed. You can call, text, or email them directly with any questions, concerns, or changes. They’ll be your single point of contact, guiding you through the process and making sure everything runs smoothly right up to the moment you’re ready to give us your five-star review.
How can I stay connected to what’s going on at the site to be sure everything is perfect?
Once we start your project, we’ll create a dedicated group on WhatsApp—or another app you prefer. In that group, you’ll have one administrator from our office, your site manager, the on-site workers, and any subcontractors. Every day, we’ll share updates, photos, and any changes. You can ask questions at any time, and the responsible person will respond. We’ll document each phase with pictures and information—when the team arrives, when they leave, and how the site looks before, during, and after the work. You’ll have a complete record and direct access to the team, so you can pause, review, or adjust at any moment without surprises.
Will the site be kept clean while work is ongoing?
Yes. Every day, 30 minutes before leaving the site, our team will clean everything and make sure it’s as proper as possible. Whenever possible, we also set up a zip wall to separate the work area from the rest of the house, ensuring that if someone is living in the home, we keep the living space completely separate and clean every day.
Warranty and After-Sales Services
We proudly offer a 3-year risk-free warranty that covers every aspect of your project. If any issue arises—whether structural, material, or workmanship—we’ll address it at no extra cost. Our dedicated after-sales team ensures your peace of mind long after the work is done.
What does the 3-year risk-free warranty mean?
The 3-Year Risk-Free Warranty is a straightforward assurance that, for three years, we cover you against any issues—whether they result from workmanship, materials, accidents, or even natural causes. If anything goes wrong during this period, we’ll fix it. This gives you peace of mind, knowing that choosing to work with us was the right decision.
Do all the products have a 3-year warranty, or are there some with more or less?
The 3-year risk-free warranty applies to every invoice from us, regardless of cost, quality, or scope. It only excludes items that we explicitly state in your quotation or invoice as being excluded for specific reasons that you agree to. Beyond that, some products may have their own warranties—5 years, 10 years, or even longer—depending on the materials, suppliers, and subcontractors. However, the 3-year warranty is our company’s commitment to cover all your needs.
Can the 3-year warranty be canceled or removed after we start the work or approve a quotation?
Unfortunately, yes. The warranty can be canceled if the client requests changes to the quality or instructs us on how to do the work, or if another contractor interferes and makes changes during our work. In such cases, we will notify you both before and after the change in writing. However, if the client fails to make the final payment or has any outstanding balance, the warranty is automatically canceled without any notice. The warranty is only valid when the full payment is made, and the invoice is fully settled.
Can the warranty be canceled or removed after the work is completed?
Yes, the warranty can be canceled after the work is completed if any contractor, subcontractor, or the client modifies or changes our work without our consent. If any adjustments are made without a written approval from us, the warranty is immediately canceled. Any modification or intervention by the client or others, without prior written approval, will void the warranty right away.
Contact Us & Careers
Get in touch with TM Contracting for estimates, appointments, project questions, or career opportunities. We are here to assist clients and applicants in both English and French.
How can I contact TM Contracting?
Our website offers three contact form options to better direct your request. The first form is for general information and general inquiries. The second form is for quotation requests, where you can send us your project details along with photos to help us review the work and prepare an estimate. The third form is for careers, for applicants who wish to submit their information and apply for employment opportunities with TM Contracting. You may also contact us directly at any time by calling 800-430-0555 or by emailing info@tmforcontracting.com
Do you have career opportunities or accept job applications?
Yes. TM Contracting welcomes applications from motivated individuals interested in construction, administration, and related positions. You can apply directly through our careers link at https://tmforcontracting.com/#contact-career or send your resume and information by email to hr@tmforcontracting.com . Our team will review your application and contact you if a suitable opportunity is available.
Our Company & Expertise
This section shares who we are: with over 15 years in the industry, we detail our team, what we specialize in, and how we deliver quality construction all year round.
Where are you located, and which regions do you serve?
Our head office is located in Gatineau. We also have hubs in Ontario and Longueuil, with teams there to handle appointments and work on both sides. We serve both Québec and Ontario and are fully certified in both, with our RBQ number (insert your RBQ number here). We cover any city or address within about a 2-hour drive from these three locations—Gatineau, Greater Montreal, and Ottawa—encompassing a range from Maniwaki, Petawawa, Cornwall, and Trois-Rivières.
What do you do in the summer and winter, and how do your services differ?
In the summertime, we specialize in concrete work, with 15 years of experience in crack repairs. We handle all kinds of exterior concrete—from foundations, slabs, and stairs to driveways, sidewalks, and crack repairs. We also do other exterior work, such as siding and brick. Meanwhile, our renovation department continues all year, handling interior projects like basements, bathrooms, and kitchens. Additionally, new construction is managed year-round: during winter, we prepare permits, drawings, and documents, and in the summer, we execute new constructions, from homes to commercial buildings.
Do you do new constructions, and how do you manage your new construction projects?
Yes, we do new constructions of all types—single houses, multi-unit buildings, garages, and commercial spaces. Once we receive your idea or a drawing, we give you an initial approximate estimate. After you confirm, we break the project into five phases: 1) Excavation/Foundation, 2) Structure, 3) Exterior cladding, 4) Interior finishes, and 5) Accessories and final details. Each phase is individually quoted, so you can allocate budget based on your priorities—whether that’s structure, finishes, or other aspects. This way, you stay in control of the costs and materials, even without being on site.
Do you do interior renovation work, such as basement finishing, bathrooms, kitchens, and so forth?
Yes, we handle all kinds of interior renovations and remodeling, whether you have a plan or just an idea. After we review your project, we provide three quotes: one for a standard finish, one for a mid-level finish, and one for a high-end, luxurious finish. Once you choose your preferred option, we assemble our dedicated team to handle the entire project from start to finish. We manage everything, except for subcontracted electrical, plumbing, and HVAC. We ensure the work is done quickly, cleanly, and all areas are protected from dust and debris.
Do you do concrete work, including slabs and foundations?
Yes, we have over 15 years of experience, with a civil engineering background. We’ve completed major projects in Dubai, other countries, and across Canada. We handle everything from excavation, foundation, structural footings, to slabs. From the excavation to site preparation, framing, and pouring, all our team and machinery—right down to the concrete pump—come from our company. Our specialized team executes every phase of the new concrete work.
Do you repair existing concrete cracks, chips, and unfinished surfaces?
Yes, absolutely. We have extensive experience in concrete and crack repair, using a range of techniques. We offer everything from a crack filler solution (under $900) to high-pressure crack injection, using the best products and equipment. We also specialize in carbon fiber stitches, a solution not widely available in Canada, but only through companies with civil engineering expertise like ours. We’ve completed countless crack repairs, and all of our clients remain satisfied—no issues have arisen after we finish.
Do you handle house lifting for full basement foundation changes or additions?
Yes, absolutely. We specialize in house lifting, allowing us to demolish and replace foundation walls or add new basements under your home or garage. We also manage footing modifications, underpinning, and structural reinforcement to ensure your foundation is safe, stable, and exactly what you need.
If we face an unknown problem or can’t identify the cause, can you help us?
Yes. With over 15 years of experience, our studies, and five certifications in construction, we can address most technical questions and provide solutions to a wide range of issues. If we ever make a decision that isn’t effective, we take full responsibility and work to correct the situation.
Do you have insurance, including coverage for civil liability?
Yes, we have a $2 million insurance policy covering all our projects against accidents, damages, and civil liability. In addition, all our subcontractors and teams have their own extended or separate insurance that fully protects your home, belongings, and property during the work.
Do you accept credit card payments or offer project financing?
Yes, we accept credit card payments, with a small fee covering transaction costs, typically between 1.6% and 2.5%. For financing, we do not provide in-house financing, but we partner with third-party financing companies, depending on your credit approval. Within our company, we offer a payment plan if you provide security post-dated checks. The plan works as follows: 25% is due as an advance, 25% when the job is completed, and then the remaining 50% is split into two equal payments—25% after one month, and 25% after another month.
Are there any hidden fees or surprise charges in the payments?
No, there are no hidden fees or surprise charges. The only additional cost is an interest rate if you miss any payments. Also, in case of cancellation, there is a 30% fee of the total quotation cost.
If we pause the work, will there be delays or extra charges?
Yes. If the work is paused at your request, whether due to missed payments, delays, or changes, there will be additional charges. These will depend on material price changes and adjustments in our employees' schedules, which may also delay our return to the site after we get your confirmation to proceed.